Frequently Asked Questions

How quickly will they answer my questions?
We promise to respond within 1 to 5 hours. However, there may be delays if we are receiving a high volume of inquiries. You can also contact us by email at infinitymemories@gmail.com . 

Will my order arrive in a single package?
Depending on the size of your order, you may receive it in separate packages. Each package includes its own tracking number.

I received a damaged item, what should I do?
We are very sorry that your order did not arrive in perfect condition. Please email us with your name, order number, and a photograph of the damaged item so we can assist you. Email us at infinitymemories@gmail.com .

Can I track my orders?
We will send you your order tracking information via email or SMS as soon as the tracking numbers are available.

You can also click on "Track my order" on our website and enter the tracking number to check the status.  

If you have any questions, please feel free to contact us through infinitymemories@gmail.com .